General Terms & Conditions

Limited Warranty:

The warranty and return policy for all products sold below (the "Products") are determined by the equipment manufacturer or the original supplier. All products sold by P. R. DISTRIBUTIONS INC. ("PR Distribution" or "PRD") are only warranted during the manufacturer/supplier's warranty period, limited to customers ("Customers") who will resell or use them in the course of their business activities.

This warranty covers only manufacturing defects and material of the products in accordance with each manufacturer's warranty policy. Some manufacturers, such as those of fasteners, do not offer a warranty period.

Exclusive Customer Remedies:

Any defective product due to material or manufacturing defects according to PR Distribution and returned to a PR Distribution location or collected by an authorized sales representative acting as a designated member of PR Distribution, for which shipping costs have been prepaid, will be repaired or replaced, at PR Distribution's sole discretion.


PR Distribution endeavors to accurately describe and illustrate the products in its catalogs and website. However, these illustrations and descriptions do not warrant the merchantability of the products or their suitability for a particular purpose. Products are sold "as is and where is available," and no warranty is given or authorized by PR Distribution, except those expressly stated in the limited warranty.

Limitation of Liability:

PR Distribution assumes no liability for indirect, special, exemplary, punitive, consequential, or incidental damages. PR Distribution's total liability for damages, losses, or actions shall not exceed the purchase price paid by customers for the relevant Product.

Hazardous Materials Information:

For informational purposes, PR Distribution provides Safety Data Sheets ("SDS") in accordance with Canadian hazardous product regulations. These SDSs are available online at or can be obtained from any PR Distribution sales representative. PR Distribution does not warrant the accuracy or relevance of the information provided in the SDSs and disclaims any liability associated with their use.

Sales Terms:

By placing an order, customers agree to PR Distribution's terms, including the limited warranty. These terms may be amended from time to time without notice. The current terms, including the limited warranty, are set forth on the website


Prices are in Canadian dollars. In the event of a pricing error, PR Distribution reserves the right to change the price without notice. PR Distribution also reserves the right to adjust prices based on market fluctuations and manufacturer conditions. Prices listed in online PDF files are for reference only. For a quote on large quantity product pricing, please contact the PR Distribution sales department. Quotes are valid for 30 days only.

Sales Tax:

PR Distribution is required to collect Goods and Services Tax (GST) and Quebec Sales Tax (QST) on products. Please provide any exemption certificates when placing your order.

Payment Terms:

Net 30 days. Administration fee of 2% per month (24% per year) on all overdue accounts. Terms depend on the specific profile of your account. Purchases can be settled using Visa®, MasterCard®, American Express®, Interac®, e-Transfer Interac®, cash, or can be charged to your account for payment by bank transfer. All payments must be made in Canadian or US dollars. If the customer does not settle the invoice according to the payment terms established for their account, PR Distribution may delay shipment until settlement or, at its discretion, cancel any unshipped order in whole or in part.

Credit Note:

The customer agrees to use any credit note within one year of its issuance. Any unused or unclaimed note within one (1) year may be canceled, in which case PR Distribution shall have no further obligation in this regard.

Return Policy:

No returns of products will be accepted without our approval. To initiate a return, please contact your sales representative or our customer service. Claims for missing products must be reported within 5 days of receipt. Products remain our property until full payment of the invoice. You may return unused products within 30 days of delivery for exchange or credit. Products must be in their original packaging and in new condition. Certain products, such as those related to safety or first aid, cannot be returned. We inspect all returns and reserve the right to refuse damaged or non-resalable products. Restocking and return fees may apply according to our policy. In the event of an error by the customer when placing an order or making a special request, the customer is responsible for all associated return and restocking fees. These fees will be deducted from the credit issued to the customer.

Product Availability and Special Orders:

Check product availability at the time of ordering. For a special order, some productss may be subject to minimum quantities by the manufacturer and may require a longer lead time. We do not accept returns on Special Orders.

Transportation Policy:

products are shipped FOB shipping point. PR Distribution reserves the right to pass on to customers the transportation and handling costs incurred. Delivery errors and missing or damaged productss must be reported to PR Distribution on the next business day following receipt of the shipment.


PR Distribution only offers products for delivery and use in Canada. If an order is intended for export, the customer must notify PR Distribution in writing. PR Distribution may accept or reject the order at its discretion. Buyers assume full responsibility for exporting products from Canada and importing them into other countries in compliance with applicable laws. PR Distribution will not act as an exporter under any circumstances.


Chemicals sold by PR Distribution are intended for industrial use only and are not for resale.

Privacy Policy:

By opening an account with us, you agree to our privacy policy regarding the collection, use, and protection of your personal data.

Modification of Terms:

No addition or modification to the terms binds PR Distribution unless it has consented to it in writing. Processing an order does not signify that PR Distribution accepts additional terms or conditions.

All Rights Reserved:

All photographs, images, and graphics contained in catalogs and on the website are the copyrighted work of PR Distribution and may not be used, copied, or reproduced in any way without the express consent of PR Distribution.

All Rights Reserved © 2024. FASBEC, PROLITE, FASCO, FASFLEX, FASLUB, FASPRO, FASSTIX, FASMAG, LUBRI-10, PROTEK, and PROSYS are registered trademarks of P. R. DISTRIBUTIONS INC.

Last updated: March 26, 2024